[r3d3nvy]

Is this just for Canada?

No, it appears the US does have it too. As I have the extended warranty and I'm in USA. I have not received the mail yet on it, but was informed it would be coming soon.

 

[rpersons]

Got the attached bulletin from Mopar website and form letter from NHTSA website. Expecting to receive the letter soon.

 

[ThisSuckersElectrical]

Is this just for Canada?

No.

 

[mknapp]

We've reached the ETA date of 9/12, and the update today from the dealer was that they no longer have an ETA. There's not a new ETA at this point, just no ETA at all. So our one vehicle continues to sit at the dealer. I do have a case open with ChryslerCares, but so far my advisor at the dealer and my Chrysler case manager have failed to actually get each other on the phone. Hopefully, someone will have some sort of actually update before too long.

Our van has now been at the dealer for a month. Unfortunately, I've received no substantive update from the dealer or my Chrysler case manager. The only updates anyone can provide are "We have no ETA. I'll schedule to follow up with you next week." from the case manager and "Still waiting on the battery pack." from the dealer. This is our family's only car, so we're stuck with borrowing cars to try to get places while waiting with no ETA. The dealer did offer a loaner car (which was initially exciting) but has not been able to deliver one and is not able to provide an ETA on the loaner either (apparently all of the vehicles being repaired for which the loaners are out also do not have ETAs to be completed, so the dealer doesn't know when the loaners will be back).

Overall, I knew it would likely take some time, but the frustration is growing. Especially as I get such unhelpful updates from everyone involved who are quick to "understand our frustration" as we struggle to get places but aren't able to actually help in any way. I've seen recent comments saying the battery warranty has been extended so people can get replacements under warranty, but that just means they'll likely be waiting without updates for months when they have the work done. I'm curious if there's any productive way to direct my frustration; some thoughts (I'm sorry if these have been discussed before):

• I can of course not be a Chrysler customer anymore. I'm getting very close to this.
• I can escalate at the dealership and not be a customer of them anymore.
• I have escalated to a manager at Chrysler Case Management who basically said the same non-helpful things and didn't provide a further path of escalation.
• Reporting to NHTSA has been mentioned in this thread: https://www.nhtsa.gov/report-a-safety-problem (will this help people deal with no car during battery replacement?)
• Reporting to this lawyer has been mentioned in this thread: FCA Chrysler Pacifica Hybrid Fire Hazard Class Action (same question)
• I can keep complaining here :-D
• Can it be reported to a news or reporting organization of some kind? I guess to try to increase the noise around it for Chrysler?
• Something better I didn't think of? Has anyone been able to successfully do SOMETHING that made them feel better about the situation?

Also (separately but relatedly), is it ever possible to get my van back while waiting for the battery pack? The dealer told me that was not possible because it was a STAR case, and they didn't want a chance of causing additional damage.

Thanks, all!

 

[SitKneelBend]

Our van has now been at the dealer for a month. Unfortunately, I've received no substantive update from the dealer or my Chrysler case manager. The only updates anyone can provide are "We have no ETA. I'll schedule to follow up with you next week." from the case manager and "Still waiting on the battery pack." from the dealer. This is our family's only car, so we're stuck with borrowing cars to try to get places while waiting with no ETA. The dealer did offer a loaner car (which was initially exciting) but has not been able to deliver one and is not able to provide an ETA on the loaner either (apparently all of the vehicles being repaired for which the loaners are out also do not have ETAs to be completed, so the dealer doesn't know when the loaners will be back).

Overall, I knew it would likely take some time, but the frustration is growing. Especially as I get such unhelpful updates from everyone involved who are quick to "understand our frustration" as we struggle to get places but aren't able to actually help in any way. I've seen recent comments saying the battery warranty has been extended so people can get replacements under warranty, but that just means they'll likely be waiting without updates for months when they have the work done. I'm curious if there's any productive way to direct my frustration; some thoughts (I'm sorry if these have been discussed before):

• I can of course not be a Chrysler customer anymore. I'm getting very close to this.
• I can escalate at the dealership and not be a customer of them anymore.
• I have escalated to a manager at Chrysler Case Management who basically said the same non-helpful things and didn't provide a further path of escalation.
• Reporting to NHTSA has been mentioned in this thread: https://www.nhtsa.gov/report-a-safety-problem (will this help people deal with no car during battery replacement?)
• Reporting to this lawyer has been mentioned in this thread: FCA Chrysler Pacifica Hybrid Fire Hazard Class Action (same question)
• I can keep complaining here :-D
• Can it be reported to a news or reporting organization of some kind? I guess to try to increase the noise around it for Chrysler?
• Something better I didn't think of? Has anyone been able to successfully do SOMETHING that made them feel better about the situation?

Also (separately but relatedly), is it ever possible to get my van back while waiting for the battery pack? The dealer told me that was not possible because it was a STAR case, and they didn't want a chance of causing additional damage.

Thanks, all!

The dealership cannot keep your vehicle from you legally but would likely try to refuse to service it if you took possession again.

 

[haanzz]

That should absolutely be fixed under warranty. Did you actually have to enter the code?

The code didn't come with the car. The dealership said they have to pull out the display to get the serial number. I asked during a recall visit and it never happened. Since then I realized it super easy to pull it out, but I lost motivation to deal with Chrysler. Usually it resolves on its own after the car is off for a few hours.

 

[SitKneelBend]

The code didn't come with the car. The dealership said they have to pull out the display to get the serial number. I asked during a recall visit and it never happened. Since then I realized it super easy to pull it out, but I lost motivation to deal with Chrysler. Usually it resolves on its own after the car is off for a few hours.

You "should" be able to get the serial number from the Dealership screen. You can decode the anti-theft code yourself for the Panasonic Uconnect 4C radios.

For example last 4 of (serial number) 0313. TO decipher:

100 - 03 = 97 (100 minus first two characters of the last 4 digits of the serial number)

99 - 13 = 86 (99 minus last two characters of the last 4 digits of the serial number)

Full unlock code is 9786.

 

[Amphicar770]

Yes, I am running in circles one again.

2 or 3 visits ago, dealer indicated that batteey control module needs replacing and they are just waiting on engineering to approve the claim / release the part. That has yet to happen. Since then, it seems I get a call every 2 weeks asking if code has returned ( yes, regularly) and then telling me that engineering wants them to run the scan again. I've lost count of how many times I've gone back to the dealer. They run the very same scan, send the info to engineering and no solution.

Chrysler Cares has been basically useless. They tell me that they "understand my frustration and are sorry for the inconvenience". That is about the extent of it. They will not approve a loaner, they seem to have zero sway with engineering, when they do have info it is whatever the dealer has already told me.

The code comes back at least weekly, sometimes briefly, other times for days at a time. This has been going on for months.