This is my first forum posting.
We purchased our 2017 Pacifica at the end of June. 109 miles on it. By 2K there was a mildew smell that would blast out of the a/c when we would turn it on. Husband called and was told that it happens "give it six months." The car went in for service two times since then; and both times he's asked about the smell. Changed the cabin air filter one time -- no fix. Then used a canister of some kind of stuff the service department gave him that was supposed to fix it -- nope. He was told that to run this problem down would take 2 days and that if the canister didn't work that the service department would do it. SO, we are now at the end of December; and the problem still happens sporadically (it's never been 100% consistent). Just picked her up today and they still will not work on tracking down the problem. Has anyone else had issues with a mold smell coming from the a/c of their new Pacifica? It's embarrassing. HOW did you get the dealership to finally address the issue. We are VERY certain that the dealership is trying to kick the problem down the line to avoid warranty work.
And we too are having the sporadic issues with the passenger sliding door losing its automatic functioning. Can't figure out a consistent cause or cure.
Still love the stow and go and the space that we have. Kids range from 4-8" to 6'-1". So space and head room were large concerns in our car search. Just never thought mildew would be an issue.
We purchased our 2017 Pacifica at the end of June. 109 miles on it. By 2K there was a mildew smell that would blast out of the a/c when we would turn it on. Husband called and was told that it happens "give it six months." The car went in for service two times since then; and both times he's asked about the smell. Changed the cabin air filter one time -- no fix. Then used a canister of some kind of stuff the service department gave him that was supposed to fix it -- nope. He was told that to run this problem down would take 2 days and that if the canister didn't work that the service department would do it. SO, we are now at the end of December; and the problem still happens sporadically (it's never been 100% consistent). Just picked her up today and they still will not work on tracking down the problem. Has anyone else had issues with a mold smell coming from the a/c of their new Pacifica? It's embarrassing. HOW did you get the dealership to finally address the issue. We are VERY certain that the dealership is trying to kick the problem down the line to avoid warranty work.
And we too are having the sporadic issues with the passenger sliding door losing its automatic functioning. Can't figure out a consistent cause or cure.
Still love the stow and go and the space that we have. Kids range from 4-8" to 6'-1". So space and head room were large concerns in our car search. Just never thought mildew would be an issue.
