[SciTchr]

sorry to burst bubble

our van just did it for the first time, just as described above.

its the first time, its a 2017 touring L plus
44000 miles

i was just in last month under my extended to have the sliding door issue sorted out, while in there we did all other updates, of course the ones they dont tell you unless you complain about them.....such as front warning collision, and something with control stalks and steering module

i really thought we were safe from having this problem but i guess not, esp as this should have already been sorted

@ChryslerCares get at me

im pissed

Build date?
Original battery? (Not necessarily related to stall, just curious.)

 

[jerry17]

This thread (conflated somehow with an oil change discussion at the beginning) primarily revolved about a specific type of stall.
Without warning, the engine would stop. As soon as the van was brought to a stop, and placed in PARK, the engine would start again and there would be no codes generated.

The issue was a bit confused by owners reporting stalls that did not follow that pattern. The problem was ultimately diagnosed and fixed by a recall camaign, although a TSB issued months earlier for another issue unknowingly resolved the issue as well, and vans that had that update did not need the recall update.

First, if you are not going to a dealer immediately, get a free download & printout of OBD codes immediately. Some codes age out of the system before you get serviced. While the thread's original stall threw no codes, that is a clue in itself.

Secondly, write down (so you don't rely on memory weeks down the road,) exactly what happened. Changing speeds, turning, flat suface or hill, etc. Were there any dashboard icons lighting up prior to the stall. Did the van immediately restart? Any noises? Did it restart without a problem? and so on.

Unless your van never received the TSB/Recall update, I truly believe you are experiencing a different problem. \

 

[vdubpower]

I wasn't in the car but it was described exactly as others have. Slow speed. Beep and warning on dash to go-to park. Turns back on fine

Build I think is Aug/Sept 16. Purchase Jan 17.

 

[jerry17]

I wasn't in the car but it was described exactly as others have. Slow speed. Beep and warning on dash to go-to park. Turns back on fine

Build I think is Aug/Sept 16. Purchase Jan 17.

That build date is in the range covered by the recall. Go to Official Mopar Site | Recall Information and put in your VIN. Make sure the recall was applied. (Note - if the TSB was applied, the recall was updated with an arbitrary date -- that caused a lot of confusion at first.)

But as to your narrative -- speed seems not to have been a factor in the original problem. Was the beep AFTER the engine stalled (0 RPM?) in response an attempt to start the van while it was still moving and not in PARK?

Good luck. Please let us know the ultimate diagnosis.

 

[vdubpower]

not sure of the answer but will ask the mrs.

 

[Desmoinesdan]

I wasn't in the car but it was described exactly as others have. Slow speed. Beep and warning on dash to go-to park. Turns back on fine

Build I think is Aug/Sept 16. Purchase Jan 17.

2017 has stalled twice in a week while sitting at a stop light. 69k miles. No error codes generated. All recall work performed months ago. This model doesn't have start/stop functionality. Any thoughts on root cause?

 

[peterweb]

2017 has stalled twice in a week while sitting at a stop light. 69k miles. No error codes generated. All recall work performed months ago. This model doesn't have start/stop functionality. Any thoughts on root cause?

Have you had the battery checked? If you are on your original battery, it is probably due for replacement by now.

 

[Garrett]

My 2017 Pacifica Touring L has never stalled in the almost four years that I've owned it. It has now shut down/stalled twice while driving in the last 8 days. There was even a trip to the dealer after the first shut down, and they said that they fixed it, but I'm getting ahead of myself. First, some background:

2017 Pacifica Touring L
57,000 miles
no ESS
Build date 6/16
New battery 1/21
All recalls listed for my van in My Mopar app are completed, including "Reprogram Powertrain Control Module", FCA Recall# U01 NHTSA Recall# 18V-049, which covers "an engine stall without prior warning".

Last Saturday, while driving on the interstate at about 75-78 MPH on a slight uphill, the car shut down without any warning with my wife and kids in the van. All the screens and dash lights went out, the stereo went out, the speed and RPM needles froze in place, no power steering or power brakes. I was able to get it stopped in the break down lane. As I came to a stop, there was a slight grinding sound from what I assume was the transmission stuck in gear. Once stopped, I couldn't get it to restart. The hazard lights wouldn't even turn on. Had to use that emergency park release strap in the dashboard to allow for the tow truck driver to winch it onto the flatbed.

The service report from the dealer says, "Tech found stored codes pertaining to the transmission control module." The service manager said that the code had to do with the van thinking it was put into park while in motion and shut down to protect itself. He couldn't explain why I couldn't restart it after stopping. The report goes on to say, "Tech performed transmission control module reconfiguration...drove vehicle no stalling or hesitation...ran through the ignition cycle multiple times and the vehicle turned on everytime, codes no longer present."

So I take it out on three short drives after this totaling around 15 miles, no issues. Today, again with the whole family in the van, it shut down again. This time it was going only about 10-15 MPH on a flat street, and instead of the van going dead as a brick like last time, the dash lights and gauges cycled through the start-up displays a few times while I was again coasting to an unpowered stop. Again, the grinding noise as it came to a stop. I was able to put it in park and this time it restarted right away. The check engine light came on after restarting from the shut down stall. I was able to drive the van the mile back to home and park it.

What is going on here? Has anyone had this shut down stall issue, even after having the recall done that was supposed to fix this??? @ChryslerCares , any ideas?

 

[PacificaMinivanFan]

My 2017 Pacifica Touring L has never stalled in the almost four years that I've owned it. It has now shut down/stalled twice while driving in the last 8 days. There was even a trip to the dealer after the first shut down, and they said that they fixed it, but I'm getting ahead of myself. First, some background:

2017 Pacifica Touring L
57,000 miles
no ESS
Build date 6/16
New battery 1/21
All recalls listed for my van in My Mopar app are completed, including "Reprogram Powertrain Control Module", FCA Recall# U01 NHTSA Recall# 18V-049, which covers "an engine stall without prior warning".

Last Saturday, while driving on the interstate at about 75-78 MPH on a slight uphill, the car shut down without any warning with my wife and kids in the van. All the screens and dash lights went out, the stereo went out, the speed and RPM needles froze in place, no power steering or power brakes. I was able to get it stopped in the break down lane. As I came to a stop, there was a slight grinding sound from what I assume was the transmission stuck in gear. Once stopped, I couldn't get it to restart. The hazard lights wouldn't even turn on. Had to use that emergency park release strap in the dashboard to allow for the tow truck driver to winch it onto the flatbed.

What is going on here? Has anyone had this shut down stall issue, even after having the recall done that was supposed to fix this??? @ChryslerCares , any ideas?

I'm a little curious about the battery that was installed not quite 3 months ago. Check the positive cable connections at both ends? And the negative cable connection at both ends? Could be a loose ground connection somewhere.

 

[jerry17]

I'm a little curious about the battery that was installed not quite 3 months ago. Check the positive cable connections at both ends? And the negative cable connection at both ends? Could be a loose ground connection somewhere.

Yes -- a battery issue was the first thing that came to mind. When my 2017 went dead overnight, there wasn't even enough power to move the sliding door. But I still had dash lights. A bad connection makes the most sense with the van going completely (electrically) dead. If a bad connection causes engine shut down, and then completely open circuits the battery, then there is no power for anything. As I noted in post 1,142 above, the beginning of the thread had a specific type of stall (a bit hard to follow because the oil thread got mixed in.) This total loss of electrical power is a different animal that I don't think anyone else has reported. This loose connection theory fits nicely with the first stall.

What I don't understand in the second stall is the repetitive reboot - were you holding the start button?

 

[ChryslerCares]

My 2017 Pacifica Touring L has never stalled in the almost four years that I've owned it. It has now shut down/stalled twice while driving in the last 8 days. There was even a trip to the dealer after the first shut down, and they said that they fixed it, but I'm getting ahead of myself. First, some background:

2017 Pacifica Touring L
57,000 miles
no ESS
Build date 6/16
New battery 1/21
All recalls listed for my van in My Mopar app are completed, including "Reprogram Powertrain Control Module", FCA Recall# U01 NHTSA Recall# 18V-049, which covers "an engine stall without prior warning".

Last Saturday, while driving on the interstate at about 75-78 MPH on a slight uphill, the car shut down without any warning with my wife and kids in the van. All the screens and dash lights went out, the stereo went out, the speed and RPM needles froze in place, no power steering or power brakes. I was able to get it stopped in the break down lane. As I came to a stop, there was a slight grinding sound from what I assume was the transmission stuck in gear. Once stopped, I couldn't get it to restart. The hazard lights wouldn't even turn on. Had to use that emergency park release strap in the dashboard to allow for the tow truck driver to winch it onto the flatbed.

The service report from the dealer says, "Tech found stored codes pertaining to the transmission control module." The service manager said that the code had to do with the van thinking it was put into park while in motion and shut down to protect itself. He couldn't explain why I couldn't restart it after stopping. The report goes on to say, "Tech performed transmission control module reconfiguration...drove vehicle no stalling or hesitation...ran through the ignition cycle multiple times and the vehicle turned on everytime, codes no longer present."

So I take it out on three short drives after this totaling around 15 miles, no issues. Today, again with the whole family in the van, it shut down again. This time it was going only about 10-15 MPH on a flat street, and instead of the van going dead as a brick like last time, the dash lights and gauges cycled through the start-up displays a few times while I was again coasting to an unpowered stop. Again, the grinding noise as it came to a stop. I was able to put it in park and this time it restarted right away. The check engine light came on after restarting from the shut down stall. I was able to drive the van the mile back to home and park it.

What is going on here? Has anyone had this shut down stall issue, even after having the recall done that was supposed to fix this??? @ChryslerCares , any ideas?

Greetings Garrett,
We’re very sorry to hear that this happened to you. Please follow up with us via DM with your VIN and dealer information; so we can have this looked into further for you.
Rob
Chrysler Cares

 

[yymaxleung]

Hi, coming to the Pacific Forum to look as our van just started to have the same problem. We have a 2018 Pacifica Limited Hybrid (27000 miles). While driving, it beeped, then message appeared to say "shift to P". The van then lost motive power shortly after. Once stopped, shut down engine then restarted, it would drive again. This also occurred a few times while driving on a freeway, i had to quickly get to emergency lane/shoulder. Very dangerous situation with cars whipping by us while we stopped with van full of kids. But it always restarted back and we were able to keep going. Engine light would stay on but then would disappear later. We took it to our dealer (Fresno Chrysler Jeep) and they said "software issue" and that they will update it. I didn't get to talk to the advisor but looking at the service bill - unclear if anything was done. They drove it around for 30 min and engine light did not come back on. The vehicle already has done all the recalls previously. We took it home - shortly after this happened again. Not sure what condition triggers it. My wife will take it back to the dealer today and will ask them at least change the 12V battery (not sure if that is the reason but per forum discussion, this can be a culprit). The problem it seems is that dealers are in the dark about the problem and most probably dont have clue how to address it. I will file a report with the NHTSA (File a Vehicle Safety Complaint | Safercar.gov | NHTSA). This is a serious safety issue if not properly addressed. This is a family hauler. Having to stop the vehicle in the middle of the freeway is not good. I now drive only on the right lane for fear the vehicle may have to stop at a moment's notice.

 

[suncat3]

Hi - We have a 2020 Pacifica Hybrid with less than 4000 miles on it and it died while driving today. If I had been anywhere else I would have been in an accident. What causes this problem? I am having it towed to the dealer but the first truck couldn't take it because it won't go into neutral.

I had slowed down and turned a corner off a busy street and there was a "Kathunk" sound and then no power. I coasted to the curb without hitting anything. The D was flashing and I had an error message related to the battery. I turned it off and tried to start it again but the same error message was on the dash and the D was flashing.

We did have the recall on the battery pack taken care of a few weeks ago and they did a lot of software updates. I am wondering if they messed up the battery recall problem.

Has anyone else experienced a situation like mine with their Pacifica?

 

[ChryslerCares]

Hi - We have a 2020 Pacifica Hybrid with less than 4000 miles on it and it died while driving today. If I had been anywhere else I would have been in an accident. What causes this problem? I am having it towed to the dealer but the first truck couldn't take it because it won't go into neutral.

I had slowed down and turned a corner off a busy street and there was a "Kathunk" sound and then no power. I coasted to the curb without hitting anything. The D was flashing and I had an error message related to the battery. I turned it off and tried to start it again but the same error message was on the dash and the D was flashing.

We did have the recall on the battery pack taken care of a few weeks ago and they did a lot of software updates. I am wondering if they messed up the battery recall problem.

Has anyone else experienced a situation like mine with their Pacifica?

Hello suncat3,
We recommend having your dealer inspect this concern if you have not done so already. If we can be of any assistance during this time, please follow up with us privately.

Lamar
Chrysler Cares

 

[navalivan]

Some time ago, I purchased a car in the USA, a Chrysler Pacifica Hybrid 2018, at the moment the car is located in Europe, namely in the Republic of Moldova, in my country there is no official service or a Chrysler representative office. At the moment, all the problems have been solved on the car, but I still could not solve the problems of 3 errors of the PIM system, according to all the parameters in the Witech diagnostic system, the car is ready to start, fuel pressure appears, there are pulses to the fuel injectors, there are readings in Witech, but the car does not start either in service mode, with an open hood, or a hybrid mode, no Ready on dash, it is also strange that the check engine icon blinks on the dashboard, errors that I have in the diagnosis is P0C0B, P16F9, P0A78, all the procedures described in the Autotech were performed, but this did not give the slightest result, please help me with solving the problem of my car.

 

[sellr324]

Hi, coming to the Pacific Forum to look as our van just started to have the same problem.

How has your vehicle been in the past seven months? Are you still staying in the right hand lane?

I just had this happen to me:
2018 Picked up in November 2017.
47K miles
Original owner
Under warranty
12v battery has already been replaced.
Car had someone sitting in passenger seat

 

[SKPacHy]

How has your vehicle been in the past seven months? Are you still staying in the right hand lane?

I just had this happen to me:
2018 Picked up in November 2017.
47K miles
Original owner
Under warranty
12v battery has already been replaced.
Car had someone sitting in passenger seat

Take it to a dealer. Report it to NHTSA.

 

[Tailstorm]

Since things seem to be getting a little chippy in here, and heaven knows we don't want to start a witch hunt against little mom-n-pop Fiat Chrysler Automobiles (insert giant eye roll), I'm going to take this opportunity to post the updated list of affected customers who have experienced a sudden loss of motive power in their 2017 Chrysler Pacificas and have reported their experiences on this thread. Most affected customers don't have any idea that this is going on until they experience it for themselves on the road, so it would be nice if we could maintain this thread as a way to update affected customers and other Pacifica drivers. The number of claims on the NHTSA's website continues to grow - 99 in total with over 50 of those describing a sudden loss of the ability to accelerate. Thank you to everyone who is following this dangerous defect and helping to update our list by posting helpful, relevant information.

UPDATED LIST OF AFFECTED CUSTOMERS:
(PLEASE make sure you file a report with the NHTSA if you have experienced this problem!)

This list reflects drivers who have been driving and experienced a sudden shut-down of their vehicle. Most reported a dash message of “vehicle must be in park to shift gears.”

1. Laprincipessa (1, 14, 32)

• June 2016
• 1st time: 4K miles
• 2nd time: 11K miles

2. Kellyk82 (33, 171)

• LS purchased in May 2016
• 1st time: 7K miles
• 2nd time: 7200 miles
• no codes pulled
• case escalated, engineer from Detroit checked out vehicle
• ordered replacement of SCCM

3. Gratefulmom (35, 63)

• 4264 miles
• dealer pulled p018c code, replaced fuel sensor

4. Ricky Chihuahua (Facebook)

• 3x
• no codes pulled
• dealer told her to have it towed if it happened a third time
• happened the third time going 60 down the turnpike
• third dealership found faulty crank trigger and replaced,

suspected a bad batch of crank triggers was the problem
5. Kelly Beradi (Facebook)

• 7500 miles
• no codes pulled, told to drive until it happens again
• case escalated

6. GSOPacifica (124)

• ESS
• 2500 miles

7. 123Pacifica (129)
- 5-10K miles
8. Skidflap (37, 118)

• dealer pulled codes
• replaced VRM

9. Kheath330 (182)

• 4500 miles
• 2x

10. Gibsonsean9 (189 - Parts Associate at Ohio dealership)

• problem sounds a bit different than others on thread (major power steering issues)
• vehicle also shuts off spontaneously - going in reverse, turning, in the rain
• can’t recreate problem
• Chrysler directed them to replace steering gear
• Possible future PDC swap?

11. Gteacher5 (191, 193)

• <6000 miles
• 2x
• dealer can’t recreate the problem, told to drive until it happens again

12. Amanda Andersen (Facebook)
- replaced PCM and TCM
13. Dsse1364
14. Clint Porterfield (Facebook)
- dealer said they fixed it, wouldn't say what was wrong and refused to document the problem
15. Amanda Nagel (Facebook)
16. Tuskwhite1 (203)

• incident occurred at stop light
• build date 4/2017
• blue light under “D” was blinking
• ESS light came on

17. F5VEGS (208)

• Limited
• 7500 miles
• incident occurred at 60 mph, no steering
• dealership could find no codes

18. Suzyq (210)

• LX (purchased in May 2016)
• 11,400 miles

19. dwsdms (221)

• Touring Plus
• vehicle shut off thee times
• 1st/2nd time: June 19th, 5,700 miles (once parked, once going 50 on highway)
• 3rd time: July 4th, 6,200 miles (20 mph in traffic)
• serviced June 20th, fuel rail sensor fixed but could not recreate shut-off

20. Momof5 (225, 230)

• Limited
• 1500 miles
• incident occurred at 40 mph
• “Shift to P to start” message

21. Lee2282 (249)

• incident occurred driving through neighborhood
• dealer could not recreate problem, recommended a system update to possibly fix the problem

22. Mbanks (262)

• Hybrid
• 500 miles at shutdown
• no codes pulled
• vehicle was able to restart following shut down (with Hybrid recall issue, vehicle will not restart)

23. Biuselectric (268, 275)

• 3 times (45 mph, parked, stoplight)
• no codes, can't reproduce
• dealer wants to install a macropod with $1500 deposit

24. Bhiggs72 (273)
- 2 times (stoplight, 70 mph)
25. Shelly Berman (280)
- highway speeds
26. Hector69 (282, 289, 293)

• 5300 miles
• stoplight

27. HappierwithHonda (288)

• 3500 miles
• heavy traffic, highway speeds
• no codes, couldn't recreate
• Chrysler said they haven't heard of this issue
• dealer threatened to report loaner as stolen

28. Vjhansen (305)

• owned car for 2 weeks
• dealer couldn't find a problem

29. Mark_in_VA (309, 311, 324)

• purchased July 31, 2017
• shut off occurred at 232 miles (40 mph)
• “Vehicle must be in park” message, blue light under “drive” flashing
• Rough idle and died again after restarting, then restarted normally
• Dealer mentioned possible software update to fix problem, TSB 18 069 17 directly addresses the engine cutting off while vehicle is in motion (TSB released Aug. 9)

30. Wuk (313)

• 2300 miles
• shut off at a stoplight

31. Tylerlang (332, 346, 360)

• 15,000 miles
• shutdown has occurred 3 times
• shutdown occurred in the middle of intersection
• initially told it was a bad fuel pressure sensor (replaced)
• after fuel pressure sensor was replaced, dealer recreated problem and engine shut off again
• dealer replaced valve body, reported that problem had not ben solved
• dealer replacing entire transmission, asked owner to test drive

32. Jellis829 (359)

• owned for less than 60 days
• flashing light under “D”33. Tor456 (384)
• 2 times in 2 months
• 12,000 km
• shut off going 70 km/hr.
• reported to Ministry of Transportation (Canada)
• told it was a loose battery connection, connection tightened

34. Freeman4021 (413)
-15 mph
- only drove car for 2 weeks
35. Doraemma1 (427)

• shut off while getting onto a main street
• no other information provided

36. Amalloy (436)

• <5000 miles at incident
• 60 mph on highway
• vehicle shut off, “shift to park” message
• shifter wouldn’t turn for about 30 seconds and car (electronics) wouldn’t turn off
• no codes pulled
• no other incidents in 3000 miles

• 37. Moldavian (454)
  [*]5 day old Pacifica Touring L, <100 miles (also happened immediately after purchase)
  [*]“vehicle must be in park” message
  [*]incident occurred at a very busy highway intersection
  [*]could not restart, van had to be pushed to gas station
  [*]van eventually restarted
  

38. Azwcat (458, 486)

• 5 month old Touring L Plus
• vehicle shuts down multiple times in a short drive
• vehicle has been at dealer for 30 days waiting on parts
• UPDATE: vehicle at dealer for 43 days, still waiting for parts; driver pursuing lemon law claim

39. JML78

• Touring L Plus, 3800 miles
• incident occurred driving 60 mph on highway
• “shift to park to start” message
• dealer pulled no codes, did software update, and test-drove for a week but found nothing
• driver wants to initiate buy back
• dealer suggested they drive with a data recorder

40. TuskWhiteMover (468)

• engine shut off without warning
• “shift to P to start engine” message
• dealer pulled no codes or error messages
• no start files data for this

41. ESagle (474, 477, 493)

• vehicle became unresponsive while slowing at a red light
• van at dealer for 11 days, dealer cannot find problem
• dealer pressuring owner to pick up car
• dealer escalated case to lemon law division
• case manager requesting that owner drive vehicle to a different dealership
• case manager changed his mind and told driver not to pick up car, they’d be working something out with regional manager
• owner told they’d be given a new car by the end of the week
• case manager then called again and said that they were going to have a star technician look at

• vehicle at the original dealership unsure about what's going on
• ChryslerCares continues to post in thread regarding owner’s case

42. Anonymous (483)

• 11-12K, early build date
• pulling up to stop sign and vehicle shut off
• “shift to park to start” message
• restarted right away
• owner hasn’t been able to get a service appointment for weeks

Other similar issues reported on this thread:
* Shpatel1 (403)

• build date of July 2017
• 65 mph (ACC on)
• lost power steering and various warning lights flashed
• car would barely turn over, but finally did - then wouldn’t drive over 16 mph.

* Beidle99 (430)

• leased in mid June
• Touring plus
• 3100 miles
• started rough, tough to steer, alerts on dash - drier put in park and it stalled.

* katef611 (422)

• two odd incidents
• 9/16/17 - 45 mph, Connect system and instrument panel shut off and passenger window lowered, engine did not shut off
• 9/20/17 - stop and go traffic, Connect and instrument panel shut off and van switched form drive to park, engine remained on, able to switch back to park

I agree with you, but the problem is that may not be possible. These cars are highly complex, and there may well be a host of things that could conceivably cause the Pac to lose motive power. I think one of the posters here said that someone she talked to at FCA said he could think of 20 possibilities of the problem source, and I think there may be many more. Most of my life I have driven cars that were far from being in perfect working order and I have had to deal with stalls and power losses many times. While it is certainly true that a power loss at just the wrong time (while executing a left turn across traffic in heavy, fast-moving traffic, for example) could be deadly, the same could be said of sitting at a stop light when the dump truck that is approaching from the rear loses its brakes. The vast majority of the time however, it doesn't rise to that level, even if sometimes it comes very close. I remember being stopped in traffic on the freeway in LA once when a car coming up in an adjacent lane absolutely plowed into the car in front of him because he didn't realize that traffic was stopped. I was on my motorcycle at the time and if that driver had been two lanes over I wouldn't be here to tell the story.

From what I have read, most of these shut-off incidents have been transitory and have set no codes. That kind of situation is virtually impossible for a technician to diagnose after the fact. It may be that even if they kept your Pac, and gave it to a technician to drive as his own until the problem recurred, he may still not be able to determine what caused it to die. From reading your posts, it seems like you have been VERY reasonable when dealing with FCA, and FCA has tried to reciprocate, but it may be impossible for them to make any guarantees, not knowing all the multitude of variables that could come into play.

I have got to imagine that these circumstances would be very frustrating for a new car owner. I hope to get mine in the next few days, and I think that I would also be unhappy with a power loss if it happened to me. While it seems the odds of any particular owner experiencing one of these instances is relatively small, that doesn't make it any less significant for those that do. I am trying to figure out what my response would be if it did happen to me. I wonder if there is some kind of data recorder that they could hook up to a car to constantly sample all the various parameters so that when an event does occur they could use the collected data to diagnose the problem. I also wonder that if they did that if even that would give them enough information. Furthermore, these events seem to be so sporadic that the recorder may have to be hooked up for months in order to catch an incident. I'm guessing that very few of us would be willing to put up with the extra hardware in our vehicles for all that time.

The old air-cooled carbureted VW bugs of the 60s rarely (if ever) quit without warning, but they quit plenty often nonetheless. Some small percentage of cars have been doing so ever since, but we couldn't be aware of how often it was happening to other people. Now of course, we can instantly post to Facebook or a forum whenever something like this happens, so we are much more sensitive to these events.

I am trying to figure out what is reasonable for FCA to do. Should they just give a new car to anyone who claims their car shut down on them? Should they keep the car for months of diagnosis, hoping that the problem will recur and then give it back to the owner with hundreds or thousands more miles on the clock as they tried to figure it out. And how do they discriminate between the person who has a legitimate problem and the person who has buyer's remorse or whose dog barfed in the car and they can't get the smell out? I am a back yard mechanic and have done some pretty heavy work on my cars - in fact I have a couple of motorcycles in very many pieces in my garage right now. I am at a loss, however, to figure out what I would do in a situation like this. A customer brings in car with a complaint that it shut down on her/him without notice, yet the car is operating perfectly normally right now and the computer reports no previous malfunction. Test drives with and without the customer do not replicate the problem, and of all the many cars my dealership has sold, this is the only one with this problem, although I am aware of other dealers who have also had a customer with this complaint, but who likewise cannot find any problem with the car. What would I do? What could I do?

I have had this problem three times. The first one happened in November 2019 when my sister was driving the vehicle. I was in the hospital

 

[SciTchr]

I have had this problem three times. The first one happened in November 2019 when my sister was driving the vehicle. I was in the hospital

Welcome to the forum. If you put your van info in the signature line of account settings it will show up at the bottom of your posts and will help us answer your questions easier in the future.

Has a dealer updated the software?
Here is one thread with info. There are probably others. You can also check the NHTSA website to see if there are any recalls for your van. If you read the whole post, you will see the Pacifica listed in the second grouping.

Recall for engine stalling/no start problem coming in...

Received this a couple of days ago from the NHTSA: Safety Issue Type: Recalls August 09 2018 NHTSA Campaign Number: 18V524000 Voltage Regulator may Fail and Cause Stall A vehicle stall can increase the risk of a crash. NHTSA Campaign Number 18V524000 Manufacturer Chrysler (FCA US LLC)...

www.pacificaforums.com

 

[komarovdv42]

thanks