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The phone GPS gets updated very week for noting
True, but they are not as convenient, even when connected to the radio. Also, for people with limited data plans, they can get expensive.

The 2021 system will get automatic quarterly updates from TomTom.
 

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Thanks for the input. I edited it so people don't inadvertently get the wrong version.
In your update, that SBX location would make things rather confusing. This is what mine shows.

45337
 

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The phone GPS gets updated very week for noting
Yes, then there are people like me that want dedicated GPS navigation separate from a phone. I like to use my phone exclusively for calls, streaming Prime Unlimited music, and connected to an Escort Redline 360C feeding real-time situational awareness updates to the Escort Redline 360C.

I still have two Tom Toms I use in my other vehicles and use my phone the same way in those as well. The nice thing about my Tom Toms is they are always up to date and they show everything in 3D including the surrounding buildings and landmarks. Makes it very easy to identify the location and what is around you.
 
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Ordered the update and two days ago received an e-mail from "[email protected]" that went directly to my spam folder. Discovered it just today. Reads as follows:

Regarding your recent pre-purchase for: 2020 North American Map Update for Uconnect® 4C NAV w/ 8.4" touch-screen
  • FCA has asked HERE to delay shipment of this product because important Over-the-Air (OTA) Software updates need to be installed on your radio prior to installing any map update.
  • FCA will be pushing this update automatically to all owners over the next few months. However, as you are one of the early purchasers of the map update, FCA has agreed to prioritize your OTA update. In order to ensure you are included by FCA with the first delivery of these Software updates, HERE must provide FCA the VIN of your vehicle no later than 2/24/2021.
  • Once you have provided your VIN to HERE, by responding to this email, HERE will provide it to FCA. FCA’s current planning for the OTA updates is to send them to you in approximately 2 weeks. You will receive 2 updates a few days apart. Once FCA sends the OTA update - you will see a screen that indicates new Software is ready for your Uconnect system. Please select 'Update Now' when you see this message on your screen.
Once both of your OTA Software Updates are complete – you will have Application Version: IR-22.63

How to check your Application Version:

  1. Put the system into ‘Dealer Mode’ by holding the Driver Side Temp Up and Temp Down and Front Defrost buttons down at the same time for 7-10 seconds (location of buttons may vary across vehicles). The ‘Dealer Mode’ screen should appear.
  2. Touch ‘ System Information’
  3. Touch ‘ Radio Part Information’
  4. Within the ‘Application Version’ information row – you should see: IR-22.63
  5. Use the back arrow or ‘X’ at top right of screen to exit Dealer Mode.
Once FCA has informed HERE that map updates can be shipped, HERE will send you another email informing you of the plan for delivering your map update.

Thank you for your prompt attention to providing HERE your VIN.

Kind regards,
HERE Customer Service
 
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Ordered the update and two days ago received an e-mail from "[email protected]" that went directly to my spam folder. Discovered it just today. Reads as follows:

Regarding your recent pre-purchase for: 2020 North American Map Update for Uconnect® 4C NAV w/ 8.4" touch-screen
  • FCA has asked HERE to delay shipment of this product because important Over-the-Air (OTA) Software updates need to be installed on your radio prior to installing any map update.
  • FCA will be pushing this update automatically to all owners over the next few months. However, as you are one of the early purchasers of the map update, FCA has agreed to prioritize your OTA update. In order to ensure you are included by FCA with the first delivery of these Software updates, HERE must provide FCA the VIN of your vehicle no later than 2/24/2021.
  • Once you have provided your VIN to HERE, by responding to this email, HERE will provide it to FCA. FCA’s current planning for the OTA updates is to send them to you in approximately 2 weeks. You will receive 2 updates a few days apart. Once FCA sends the OTA update - you will see a screen that indicates new Software is ready for your Uconnect system. Please select 'Update Now' when you see this message on your screen.
Once both of your OTA Software Updates are complete – you will have Application Version: IR-22.63

How to check your Application Version:

  1. Put the system into ‘Dealer Mode’ by holding the Driver Side Temp Up and Temp Down and Front Defrost buttons down at the same time for 7-10 seconds (location of buttons may vary across vehicles). The ‘Dealer Mode’ screen should appear.
  2. Touch ‘ System Information’
  3. Touch ‘ Radio Part Information’
  4. Within the ‘Application Version’ information row – you should see: IR-22.63
  5. Use the back arrow or ‘X’ at top right of screen to exit Dealer Mode.
Once FCA has informed HERE that map updates can be shipped, HERE will send you another email informing you of the plan for delivering your map update.

Thank you for your prompt attention to providing HERE your VIN.

Kind regards,
HERE Customer Service
I got the same WIERD email from them. This was my response to them

"Don’t know WHAT you guys are talking about. Your email does not make any sense. I DO NOT HAVE AN IR system. I ordered a MAP update for an application version USA-SBX-8.4-MR-28.4.0-20190625M0G4. It is MR v3 NOT an IR v2 system. I have a hybrid and my application version is way ahead of “IR-22.63”.

Do not send me the wrong map update. I ordered specifically for “Uconnect® 4C NAV w/ 8.4" touch-screen (v3)” MR V3, NOT an IR v2.

Here is my VIN Number: XXXXXXXXXXXXXXXX

FCA had better not send the wrong OTA to my hybrid and brick the system or I will be POed!

Here is my order number: Order No. XXXXXXXXXXXX

“1) This map update is only compatible with U.S. Vehicles with 4C NAV with 8.4" touch-screen that has Application Versions MR-28.3+, JR or QR”

This is what I ordered: 2020 North American Map Update for Uconnect® 4C NAV w/ 8.4" touch-screen (v3): For U.S. Only | HERE (navigation.com) "
 

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Hello all! I am curious... what is actually getting updated? Just new streets? Any functionality improvements?
 

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Hello all! I am curious... what is actually getting updated? Just new streets? Any functionality improvements?
Normally the map update (that you have to pay for) updates streets and places --things you find on a map.

UConnect software updates the system or navigation (if you have it) and sometimes updates can be done at home with a USB and computer. A dealer can also do UConnect system updates, but sometimes they might charge after the warranty period.

The maps on the initial navigation system were outdated when I activated nav in Nov 2017 so I eventually paid for the map update in 2018 which helped. Since the 2017s don't have Android Auto/CarPlay, I will probably update maps every few years, but not yearly. It depends on how out of date it gets and how much traveling I plan to do. I could also check my cell phone info if needed, but I do like the 8.4 nav screen.
 

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Discussion Starter · #28 ·
Normally the map update (that you have to pay for) updates streets and places --things you find on a map.

UConnect software updates the system or navigation (if you have it) and sometimes updates can be done at home with a USB and computer. A dealer can also do UConnect system updates, but sometimes they might charge after the warranty period.

The maps on the initial navigation system were outdated when my van was new so I paid for the map update in 2018 which helped. Since the 2017s don't have Android Auto/CarPlay, I will probably update maps every few years, but not yearly. It depends on how out of date it gets and how much traveling I plan to do. I could also check my cell phone info if needed, but I do like the 8.4 nav screen.
Actually updates are typically released every other year from what the Here Technology Rep had explained to me. Unless there is a particular fix that needs to be addressed they are typically released fourth quarter every other year.
 

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Actually updates are typically released every other year from what the Here Technology Rep had explained to me. Unless there is a particular fix that needs to be addressed they are typically released fourth quarter every other year.
They have tried to sell me one every year.
 

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Discussion Starter · #30 ·

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Discussion Starter · #31 ·
I just got shipping notification from Here & Here 😬
 
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interesting... i've been begging for one the last couple years 😂
My 2017 might have a different nav RA3 or VP3 or designation number than the 2018s and newer systems so there might be a difference in release dates. Maybe it just seems like they've been trying to sell me updates every year.
 

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Discussion Starter · #33 ·
Anyone that sent their VIN to Here & Here for the early update get the over the air uconnect update? i sent mine in and got a shipping notice from fedex that has been pending. I'm thinking they got the shipping labels slapped on the map updates to send out but have to wait for chrysler to green light it before they actually ship them out. Just wondering if anyone got the over the air yet.
 

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Anyone that sent their VIN to Here & Here for the early update get the over the air uconnect update? i sent mine in and got a shipping notice from fedex that has been pending. I'm thinking they got the shipping labels slapped on the map updates to send out but have to wait for chrysler to green light it before they actually ship them out. Just wondering if anyone got the over the air yet.
Have heard nothing from them or received OTAU. Not even a response to my email responding to their email that made no sense for what I ordered for my version.
 

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Discussion Starter · #35 ·
Thats odd, I sent my VIN into them and they emailed me back practically right away. Just waiting for the OTAU to get sent out I think once they get it out the maps update will ship same day - I've already got shipping notice from fedex but its just pending them getting it to fedex

Have heard nothing from them or received OTAU. Not even a response to my email responding to their email that made no sense for what I ordered for my version.
 

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Thats odd, I sent my VIN into them and they emailed me back practically right away. Just waiting for the OTAU to get sent out I think once they get it out the maps update will ship same day - I've already got shipping notice from fedex but its just pending them getting it to fedex
Just got a response from them. Thirteen days later. Must have taken them a while to figure out their error. I have a great issue with incompetence. Like the email, they sent that had nothing to do with my order.

"Hello ****,

Regarding your recent pre-purchase for 2020 North American Map Update for Uconnect® 4C NAV w/ 8.4" touch-screen (V3).

• After confirming with FCA – your vehicle does not require the Over-the-Air (OTA) Software update as mentioned in our previous email. You will, however, receive a required Software Update that will come included with your Map Update order.
• Please carefully follow the instructions that will be included with your map update.

HERE will release your map update for shipment this week.

Thank you!

Kind regards,
HERE Customer Service"
 
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Just got an email, they also did not release or ship a week ago as they stated in the previous email:

Your order has shipped!
Hello *,

The following items from your recent HERE Technologies order have shipped.

We have included carrier tracking information so you may monitor expected delivery.

Tracking Number *

Thank you for shopping with HERE Technologies.
 

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Discussion Starter · #38 ·
Just got an email, they also did not release or ship a week ago as they stated in the previous email:

Your order has shipped!
Hello *,

The following items from your recent HERE Technologies order have shipped.

We have included carrier tracking information so you may monitor expected delivery.

Tracking Number *

Thank you for shopping with HERE Technologies.
mine "shipped" like almost two weeks ago

45756
 

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mine "shipped" like almost two weeks ago
That's great! Love the "shipped". :LOL::ROFLMAO::LOL:

Let's see who gets their "shipped" product first.

Mine just updated shipping info and the shipping origin for mine is from Smyrna TN US.
Scheduled delivery: Friday, March 12, 2021 by end of day

Thursday, March 11, 2021
12:56 AMNASHVILLE, TNArrived at FedEx location
Wednesday, March 10, 2021
10:14 PMMURFREESBORO, TNLeft FedEx origin facility
9:32 PMMURFREESBORO, TNArrived at FedEx location
Tuesday, February 23, 2021
1:40 PMShipment information sent to FedEx
 

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Got my map update today (03/13/2021) and feel scammed. :mad:

The software update went well. Upgraded the Uconnect software from the provided USB flash drive from software version 19.26.1e/application version MR-28.4.0 to software version 20.40.27/application version QR-39.2.0

Updating the map is a ridiculous process. After updating the Uconnect software, you insert the map update USB flash drive. Then get an activation request code. Go online http://navigation.com/vp4activate and enter the product serial number from inside the map case and your email. Then you enter your product activation request code, VIN, and software number. Then it gives you the activation code. Go back to the vehicle and start it. Insert the map update USB flash drive again. Enter the activation code and allow it to update.

This map update should not be a freaking circus to start the update! This process for both updates from start to finish took about an hour and twenty minutes.

Now to the scammed part. For almost 2 years I had been running with a map from 2017. Checking the map version after the update it states it is from 2019 Q2! WTF? This is 2021 The most current map they advertised and I bought was supposed to be 2020 and I get an update from 2019 Quarter2? Next month this map update will be two years out of date!

45787


This is the direct number for this company. 866-422-8182 I tried calling to complain but of course, their offices are closed being this is Saturday.
 
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