Found a paint bubble on our less than 1 year old Pacifica. Our local dealer is waiting on Chrysler to approve the repair. Hoping for a fast turn around to get this fixed before it gets worse.
Bubbling Paint Issue on Hood
Minion0904
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Thank you so much for the info.. I have an appointment to tomorrow and they are supposed to take pictures and I guess send it to corporate? Does that sound like the standard thing they do?
2017 Pacifica Touring-L, Bright White with Black leather. Built 2/17. Purchased new 7/17.
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They scraped off the bubbles to send to Chrysler. Hood is now showing bare metal. Not too cute. I hope they figure it out quickly.
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They usually just take pictures. Why did they scrape it?
Edit: Never mind. I looked back, and see it was the second repaint. They want to figure out why it was not done right the first time.
2017 Pacifica Touring-L, Bright White with Black leather. Built 2/17. Purchased new 7/17.
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Yes, almost all warranty work requires photos when possible. Completely normal and should have no problem getting it repaired under warranty.
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The guy at the dealership kept bringing up the fact its out of paint warranty but I told him repeatedly this is a corrosion problem, not a paint problem.. Im not an idiot. They took the photos and submitted them to Chrysler so now I just have to wait.. ours is really bad too, worse than any of the photos I have seen on this forum anyway.
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Dang dude.. I wonder if they did that to show the corrosion? anyway they have to fix this problem.. its clearly and defect and they are liable.
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Thanks. I had another area bubble up. I brought it in and they are going to send the hood in to a paint shop an hour away to get it done. No questions no gripes.
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Okay so the dealer took photos of the HORRIBLE bubbling which is ALL along the front of the hood and submitted them to Chrysler and Chrysler is now telling the dealer that they will not cover it due to mileage and the the fact we are the 2nd owners? WTF kinda bs is that? Why does it matter that we are the 2nd owners and why does mileage matter when the Corrosion warranty is 5yrs unlimited miles? What do I do now? speak with the service manager over Chrysler?
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I guess if need be I’ll take this to my local news station and give Chrysler some unwanted publicity. This is unacceptable and the way they just threw us to the side and acted like they don’t care even though it’s a wide spread issue is disgusting.. my first and last Chrysler vehicle!
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I am disgusted with Chrysler.. its like they are pretending the 5yr unlimited mileage warranty on the outside panels for corrosion doesnt exist.. they are asking for a lawsuit imo. My case has been escalated with Chrysler Cares so im waiting till this week for a call back.
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Based on forum posts, it appears that Chrysler has replaced, and attempted repairs of numerous aluminum panels (predominantly hoods). It is possible that your dealer referred your problem to a "factory rep" who is not "up to speed".
All of the automakers are having profound, widespread problems with galvanic corrosion of aluminum panels. They all have aluminum panels attached to steel frames/mounts/etc. without being completely isolated, which results in the galvanic reaction. I know firsthand that Ford dealers don't even need factory reps to authorize replacing hoods, and good dealers (with their own body-shops) won't even attempt a "repair & repaint", knowing that it will fail in short order.
If you have personally contacted Chrysler Customer Service (via the 800 number), and received a Case Number, hopefully the problem will be resolved. I am sure that many of us on this forum will be very interested to hear if Chrysler resolves your corrosion problem properly, or if we are collectively to expect unacceptable non-service from them. Please keep us informed.
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Thank you! I am going to keep everyone informed with how this goes.. we are just utterly disgusted with the entire thing at the moment and will not take no for an answer... If I have to make this public via news or whatever I certainly will do so... This is Chrysler's problem and I have a Warranty for it that they HAVE to honor.
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Got onto this thread late but it sounds like you have been working with a bad dealership. Sounds like they might have a problem with their body shop. I bought my Pacifica used and after a year I had the hood paint bubbles. I took it to Atlantic Chrysler in Saint Augustine and they repainted the hood and got me a rental car. No cost, no questions.
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Were you still within the 36k mile warranty period? not that you should have to be since there is a 5yr unlimited mileage corrosion warranty on the outer panels but im just curious.
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I am still under the 36,000 miles, but that should make NO difference. This is a very well documented problem with many different manufacturers.
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Do all 2017s have the hood paint bubbling issue?. Look at @samcombs77 remark about milage and paint bubbles.
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